A friend contacted me last week and had the following question:
“So Ryan, I have attempted to set up my iCloud through my iPhone several times now. However, every time I go into my iCloud settings, it asks me to verify an email that Apple was supposed to send. When I check my email, nothing is in the inbox or spam filter from Apple. I have checked a few of the message boards and tried everything that was suggested. But nothing has worked.”
The first thing I did was check his iPhone. I went to his iCloud settings, and sure enough, there was a”Verify Email” (or something similar) button. I pressed the button and waited around for a few minutes. I then checked his email. Nothing.
So I hopped on the Internet and we went to his email provider to check his email online. Once logged in, I check his spam filter and found nothing. I then checked his settings to make sure that his spam filter didn’t automatically delete messages that came in. Not the case.
Having never heard of this problem, I then started digging around on the Internet. I was finally able to find a forum that suggested he go to the Apple ID website and use the “Forgot My Apple ID” option.
We followed all the prompts, but unfortunately he was unable to remember his security questions or had not filled them out. Having nothing else to lose, we attempted the other option of sending a verification email. Luckily, and for reasons unknown to me, a verification email popped up in his work email which he happened to have open at the time. He explained that he had no idea why it would pop up in his work email, since he had no recollection of ever associating his work email with his Apple ID.
He followed the link from the Apple verification email which prompted him to reset his password. After a quick password reset, he went into his iPhone and entered his new password into the store settings (Settings > Store). And finally, into his iCloud settings (Settings > iCloud) where he was able to sync with his iCloud account.
Having walked through this with him, I can honestly say that I have no idea why his regular email would not receive the Apple verification email that we attempted to send from his iPhone. But, luckily we were able to get the problem resolved. The other odd thing making me scratch my head, was why the Apple verification email was sent to his work email? The only thing I can think of, is that when he originally set up his Apple ID a while back, he entered his work email as an alternate email address.
So what’s the take away from all this? Head over to the Apple ID website and log in. In the “Name, ID, and Email” section, be sure that you have an alternate email address added to this section. Next, head over to the password and security section. Make sure that you answer the security questions and keep the answers in a safe place. A good place for this would be a password security manager. I use mSecure for this and have been very happy with it so far.